Embracing Powerful Partnerships: Co-operation sometimes beats competition

07 Oct 2019
Vertical Stage 3, Za'abeel Hall 6

Open banking i.e. APIs, banking and finance institutions will go through significant change in the way they provide CX-based processes. They are becoming players in the customer. Connecting with third-party providers drives customer-centricity. Adapt – or get left behind.

Himanshu Shrivastava, Managing Director, Head of Digital Technology APAC & EMEA - Citibank

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