Panel Discussion: What's in store: What retail customer experience will look in the next 5 years

08 Oct 2019
Vertical Stage 1, Za'abeel Hall 4

Fashion trends come and go. It might be difficult to predict what’s coming down the runway in the next five years, but we already have a good idea of what to expect for customer experience. Does technology drive retail or does retail drive technology? Whatever the answer, by responding to customer demand and market pressure, retailers are generally early adopters of new technologies. And ultimately they can play a vital role in building a sustainable tomorrow. How, you ask? Here we look at the top trend to look for in retail customer experience.

Abdellah Iftahy, Partner - McKinsey & Company
Syed Usamah, Director of Engineering - ThredUP
Stephanie Peterson, VP Digital Marketing, Planning & Activation - Adidas
Maria Intscher, Vice President & Design Director RTW - Vera Wang
Bart Denolf, CEO Franchise - Sacoor Brothers

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