Susan Jain is VP and Chief Marketing Officer for IBM Middle East and Africa, where she has responsibility for the company's marketing, branding/advertising, communications and corporate social responsibility functions. Previous to this role, Susan acted as the VP and CMO of IBM Asia Pacific since 2015. She also served as AP’s Advocacy Champion with responsibility for client advocacy and Net Promoter Score across the region. Susan returned to Asia in 2015 to assume this role after 4 years at IBM worldwide where she led Portfolio Marketing & Seller Enablement for IBM's largest business unit, Global Technology Services as well as leading WW Channel Marketing function. Prior to this, Susan held leadership roles in marketing, communications and Corporate Citizenship in Asia Pacific for a number of years based in Shanghai, China and Bangalore, India as well as the Americas. Susan has master’s degrees in both Urban Studies & Planning and Transportation Systems Engineering from MIT. She is a public speaker and author of numerous articles on topics ranging from workplace diversity to entrepreneurialism and IT’s effect on society. Her non-work interests include adventurous travel, design, history and single parenting.